Daily work

At the counter

Everything that happens at the till: scan the card, add a stamp, points or cashback, give the reward, add a purchase without a scan, undo a mistake and keep working without internet.

The screenshots show the app in English.

Scan the card

On the Today screen tap Scan client card and point the camera at the barcode on the client's Wallet card. Cashiers have the same button on their own home screen, and the Home Screen widget opens the scanner in one tap.

The Scan client card button on the Today screen
The Scan client card button on the Today screen
The cashier's home screen
The cashier's home screen

Stamps

The stamp is added right after the scan. The result screen shows the client's stamps and how many are left until the reward. Tap Done to return.

If the client has an active coupon, the client screen opens first: redeem the coupon there and add the stamp with Add a stamp for the same purchase.

Stamp added: the balance and what is left until the reward
Stamp added: the balance and what is left until the reward
With a coupon: the stamp is added on the client screen
With a coupon: the stamp is added on the client screen

Giving a reward

When the stamp that completes the card is added, the Reward ready screen opens.

✓Give the reward: give it now, and the client's stamps start over.
✓Not now: the reward waits for the next visit and the stamps are kept. The next scan reminds you: “Reward is waiting”.

A waiting reward can also be given from the client card: Clients → the client → Give reward. With points the reward is ready once the client has enough points; the points are taken off when you give it.

Reward ready: give it now or at the next visit
Reward ready: give it now or at the next visit
If a cashier isn't allowed to give rewards, the reward is given automatically when the card is complete. Permissions are set per cashier: Team & Cashiers.

Points and cashback

With points or cashback the scan opens an entry screen with the client's current balance.

✓Points: type how many points to add. You see what the client gets and the balance after the purchase.
✓Cashback: type the purchase amount. Pikarta calculates your percentage and shows the new balance. Spend cashback pays for the purchase from the balance.
Points: type how many to add
Points: type how many to add
Cashback: type the purchase amount
Cashback: type the purchase amount

Without a scan

The client forgot their phone, or the camera can't read the code? Open Clients, find the client by name or phone and tap Add stamp without scan. With other programs the button is Add points without scan or Add cashback without scan. The result is the same as with a scan.

The client card: scan or add without a scan
The client card: scan or add without a scan

Undoing a mistake

1

Open the client card

Clients → the client, then scroll to Visit history.

2

Tap the undo arrow next to the entry

It is there for added stamps, points and cashback.

3

Confirm

Undo entry: the amount is taken off the client's balance, and the history gets a “Balance adjusted · Accrual cancelled” row.

Visit history with undo buttons
Visit history with undo buttons
Confirm: the stamp is taken off the balance
Confirm: the stamp is taken off the balance
The cancellation is recorded in the history
The cancellation is recorded in the history
Rewards given and discount visits can't be undone this way. A coupon can only be revoked as a whole, in Coupons. All operations of the day, by cashier, are in Analytics → Transaction history.

Without internet

If the connection drops, keep scanning. The stamp, points, cashback or visit is saved on the phone (“Saved, syncing later”) and goes out the moment you're back online. While something is waiting, the app shows “Offline · N waiting to send”.

Coupons need internet. A coupon can't be redeemed offline.
Don't sign out while actions are waiting. Unsent actions are deleted on sign-out; the app warns you first.